Contact

We're here to help

Questions about a product, your order, or a return? Send us a message using the form below or email us directly. A real person reads every message, and we reply within 1–2 business days.

Contact details

  • Email: serenusbeauty@gmail.com
  • Phone: (678) 768-1989
  • Response time: within 1–2 business days
  • Business: Serenus Beauty & Wellness, operated by Evergreen Planet LLC, Hiram, Georgia, USA

Before you write

  • Where's my order? Check the tracking link in your shipping confirmation email, or visit our Track Order page. Orders are processed within 1–2 business days, and US delivery usually takes 7–15 business days after that.
  • Returns and refunds: every order has a 30-day guarantee. Our Refund Policy explains how it works.
  • Shipping times and costs: see our Shipping Policy.

To help us reply faster, please include your order number (for example, #1001) if your message is about an existing order.

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