Terms and Conditions

Effective date: September 21, 2026

Welcome to Serenus Beauty & Wellness. These Terms and Conditions (“Terms”) govern your access to and use of serenusbeauty.com (the “Site”) and your purchase of products from Serenus Beauty & Wellness (“we,” “us,” or “our”). By visiting the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

1. Eligibility and acceptable use

You must be at least the age of majority in your state or place of residence to use the Site or make a purchase, or have permission from a parent or legal guardian. You may use the Site only for lawful, personal, and non-commercial purposes. You may not misuse the Site, interfere with its operation, introduce malicious code, attempt unauthorized access, violate another person’s rights, or use our content or products for an unlawful purpose.

2. Product information

We aim to present product descriptions, images, colors, ingredients, features, and prices accurately. Screen settings and product updates may cause differences in appearance or packaging. Product information may occasionally contain errors or become outdated, and we may correct it without prior notice. Products, quantities, and offers are subject to availability. We may limit or discontinue products or sales at any time.

3. Beauty and wellness information

Content on the Site is provided for general informational purposes and is not medical advice, diagnosis, or treatment. Beauty, hair care, and personal care products can affect individuals differently. Review all labels, ingredients, instructions, warnings, and suitability information before use. Perform a patch test when appropriate, discontinue use if irritation or an adverse reaction occurs, and seek advice from a qualified healthcare professional if you have a medical condition, are pregnant or nursing, take medication, have allergies or sensitivities, or have questions about product safety. Never disregard professional medical advice because of information on the Site.

4. Orders and acceptance

Submitting an order is an offer to purchase. We may accept, reject, cancel, or limit an order for reasons including product availability, suspected fraud, pricing or description errors, payment issues, resale activity, or shipping restrictions. An order confirmation acknowledges receipt but does not necessarily mean the order has been accepted. If we cancel an order after payment, we will issue a refund to the original payment method for the canceled amount.

5. Prices, taxes, and payment

Prices are shown in U.S. dollars unless stated otherwise. Applicable taxes, shipping charges, duties, and other fees will be displayed or calculated where possible before checkout. You agree to provide current, complete, and accurate billing and payment information and authorize us and our payment providers to charge the amounts shown at checkout. Prices and promotions may change without notice and cannot be combined unless expressly stated.

6. Shipping and delivery

Shipping estimates are estimates, not guarantees. Delivery may be affected by carriers, customs, weather, address errors, demand, and events outside our reasonable control. You are responsible for providing an accurate and complete delivery address. Risk of loss and title pass as provided by applicable law and the relevant shipping terms. Please review any Shipping Policy posted on the Site for additional details.

7. Returns, refunds, and hygiene-sensitive products

Returns and refunds are governed by the Return or Refund Policy posted on the Site, which is incorporated into these Terms. Certain opened, used, personalized, intimate, sanitary, or hygiene-sensitive beauty and period-care products may be ineligible for return where permitted by law. Nothing in these Terms limits rights that cannot legally be waived.

8. Accounts

If you create an account, you are responsible for keeping your login information confidential and for activity conducted through your account. Notify us promptly if you suspect unauthorized access. We may suspend or terminate an account that violates these Terms or poses a security or fraud risk.

9. Promotions, discount codes, and gift cards

Promotions and discount codes are subject to their stated terms, availability, and expiration dates. Unless stated otherwise, they may not be combined, exchanged for cash, applied retroactively, or used for resale. We may cancel or adjust a promotion that is affected by error, fraud, abuse, or technical malfunction. Gift cards, if offered, are governed by applicable law and any additional terms provided with them.

10. Reviews and user content

If you submit a review, photo, comment, suggestion, or other content, you confirm that you own it or have permission to share it and that it is accurate, lawful, and does not violate another person’s rights. You grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, adapt, publish, translate, and display that content in connection with our business and marketing. We may moderate or remove content, but we are not required to do so. We do not guarantee that user-submitted statements are accurate.

11. Intellectual property

The Site and its content, including our name, branding, text, graphics, photographs, layout, and design, are owned by or licensed to Serenus Beauty & Wellness and are protected by intellectual property laws. You may use the Site for personal shopping only. You may not copy, reproduce, sell, modify, distribute, scrape, or commercially exploit Site content without prior written permission.

12. Third-party services and links

The Site may use or link to services operated by third parties, including payment, shipping, review, social media, and ecommerce providers. We are not responsible for third-party sites, products, content, availability, or privacy practices. Your use of them may be governed by separate terms and policies.

13. Privacy

Our collection and use of personal information are described in the Privacy Policy posted on the Site. By using the Site, you acknowledge that policy and the processing necessary to provide the Site, fulfill orders, prevent fraud, and comply with law.

14. Disclaimers

To the fullest extent permitted by law, the Site and its content are provided “as is” and “as available.” We do not guarantee that the Site will always be uninterrupted, secure, error-free, or suitable for every purpose. Except for warranties that cannot legally be excluded, we disclaim all express and implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of liability

To the fullest extent permitted by law, Serenus Beauty & Wellness and its owners, employees, affiliates, agents, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or opportunities arising from your use of the Site or products. To the fullest extent permitted by law, our total liability for a claim will not exceed the amount you paid to us for the product or order giving rise to the claim. Some jurisdictions do not allow certain exclusions or limitations, so portions of this section may not apply to you.

16. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Serenus Beauty & Wellness and its owners, affiliates, employees, agents, and service providers from claims, losses, liabilities, and reasonable costs arising from your unlawful use of the Site, your violation of these Terms, or your infringement of another person’s rights.

17. Governing law

These Terms are governed by the laws of the State of Georgia and applicable federal laws of the United States, without regard to conflict-of-law principles. Any dispute will be brought in a court of competent jurisdiction in Georgia, except where applicable consumer law gives you the right to bring a claim elsewhere.

18. Changes to these Terms

We may update these Terms from time to time by posting a revised version on the Site and changing the effective date. Changes apply from the date posted unless otherwise stated. Your continued use of the Site after an update means you accept the revised Terms.

19. Severability and waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. A delay or failure to enforce a provision is not a waiver of our right to enforce it later. These Terms, together with policies referenced here, form the agreement between you and us concerning the Site and purchases made through it.

20. Contact us

Questions about these Terms may be submitted through the contact information or contact page provided on serenusbeauty.com.