Return Policy

Refund Policy

Our 30-Day Guarantee
We want you to love what you ordered. If you're not happy with your purchase for any reason, contact us within 30 days of delivery and we'll make it right.

Damaged, defective, or wrong item
If your order arrives damaged, stops working, or isn't what you ordered, email us at serenusbeauty@gmail.com with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, whichever you prefer. You won't need to send the item back.

Changed your mind
Contact us within 30 days of delivery with your order number. We'll reply with return instructions and the return address. Please don't send items back without contacting us first, since returns sent to the wrong address can't be processed. Items must be returned with all included parts and accessories. Return shipping costs are the customer's responsibility unless the item was damaged, defective, or incorrect. Once we receive your return, we'll issue a full refund for the item price. Original shipping charges, including Express Shipping upgrades, are non-refundable unless the item was damaged, defective, or incorrect.

Lost or undelivered orders
If your tracking hasn't updated in 10 days, or your order hasn't arrived within 30 business days of purchase, contact us and we'll reship it or refund it in full.

How refunds are issued
Approved refunds go back to your original payment method within 5 business days. Depending on your bank, it may take another 5–10 business days to show on your statement.

Questions?
Email serenusbeauty@gmail.com. We reply within 1–2 business days.

Serenus Beauty is operated by Evergreen Planet LLC.