Shipping Policy
At Serenus Beauty, we are committed to ensuring your order is delivered in a timely and efficient manner. Please review our shipping policy below for information on our shipping methods, costs, and delivery times.
Shipping Methods and Costs
We offer the following shipping options:
-Standard Shipping: Delivery within 5-14 business days. Cost: Free
Order Processing
- Orders are processed within 24-48 hours. Orders placed on weekends or holidays will be processed the next business day.
- Once your order is processed and shipped, you will receive a confirmation email with tracking information.
International Shipping
- We currently offer international shipping to select countries. Delivery times and costs vary based on the destination.
- Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Shipping Address
- Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.
Delayed or Lost Orders
- While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, carrier delays, or customs processing may cause delays. If your order is significantly delayed, please contact us at [support@serenusbeauty.com].
- If your order is lost during shipping, please contact us, and we will work with the carrier to resolve the issue.
Damaged or Incorrect Orders
- If you receive a damaged or incorrect order, please contact us immediately at [support@serenusbeauty.com] with your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or refund.
Contact Us
If you have any questions or need assistance with your order, please contact our customer support team at [support@serenusbeauty.com]. We are here to help and ensure your shopping experience with Serenus Beauty is exceptional.
Thank you for shopping with Serenus Beauty!